Frequently Asked Questions (FAQs)

1. What is the currency used on the website? How can I check the price in USD?

Our website displays prices in Vietnamese Dong (VND) and currently supports purchases only for customers located in Vietnam. However, international customers can still browse products on our website nztoys.vn and contact us via Facebook, Instagram, or Email for assistance with pricing in USD. We are happy to help with the conversion and purchase process.
 

2. What is a pre-order product? Why are released products priced higher?

A pre-order allows you to secure the latest statues before production is completed. Since resin statues are produced in limited quantities, studios only manufacture based on pre-order demand.

Purchasing during the pre-order period ensures that you get the product at its original retail price. Once a product is released, availability is not guaranteed, and any remaining stock in the market is often resold at a higher price due to increased demand.

3. Do you ship worldwide?

Yes! We offer two international shipping options:

• Express Air Shipping (5–7 days) – Fast but more expensive
• Sea/Train Shipping (30–45 days) – Cost-effective but slower

To calculate the exact shipping cost, please send us your shipping address, and we will provide a quote.
 

4. Why is the shipping cost only determined upon release?

Shipping charges are calculated based on the box size and weight of the product. Once production is completed, the product is sent to our warehouse for measurement and weighing.

We can provide an estimated shipping cost in advance, but the final shipping fee will only be confirmed once the product is ready for dispatch.
 

5. What after-sales support do you provide?

Before shipping, we offer the option to open and inspect the package for any breakages. If any issues are found at this stage, we can request replacement parts from the studio and fix them before shipping.

If a product arrives damaged, we will assist you in contacting the studio for possible replacement parts. However, you must provide a clear unboxing video as proof. Please note:

• Not all studios can provide replacement parts, especially for products that have been released for a long time.
• If replacement is not possible, we will attempt to find a local repair service or offer a partial refund based on the extent of the damage.
• Our warranty period for resin statues is 7 days upon receipt. Any breakages or missing parts must be reported to our customer service team within this period.